Director of Operations – Circle Health Group

Director of Operations

The Beardwood Hospital, part of Circle Health Group, is seeking a Director of Operations for a full‑time permanent role (37.5 hours per week). Salary up to £65,000 per year, depending on experience and qualifications.

Responsibilities

• Lead the delivery of non‑clinical operational services to ensure safe, efficient, and high‑quality support to clinical functions.
• Actively engage with patients, consultants and visitors to promote a positive experience and identify areas for service improvement.
• Maintain daily visible leadership across hospital departments and lead daily communication cell meetings to support collaboration and problem‑solving.
• Ensure all operational departments meet agreed service levels and performance KPIs, including compliance with NHS RTT 18‑week standards.
• Oversee the effective use of labour and group tools to drive efficiency, ensuring adherence to CHG policies and best practice models.
• Maintain a robust governance framework for non‑clinical services, ensuring incidents and complaints are recorded and investigated via the Riskman system.
• Attract, retain and develop a high‑performing operations team, fostering a positive culture of accountability, learning and growth.
• Ensure all operational areas are compliant with health and safety legislation, company policies and NHS Standard Contract requirements.
• Support the Executive Director in identifying and implementing new services, pathways and revenue‑generating opportunities.

Qualifications

• Proven experience in a senior operational management role within a healthcare or similar regulated environment.
• Educated to degree level or postgraduate leadership and management qualification, or significant management experience and willingness to undertake a leadership and management qualification.
• Strong leadership, communication and performance management skills.
• Financial and budget management expertise with an understanding of cost control and resource planning.
• Experience with governance frameworks, health and safety regulations, and incident/complaint management.
• Ability to work flexibly, including on‑call duties.
• Degree or formal qualification in Business, Healthcare Management or a related discipline.
• Understanding of NHS RTT, NHS Standard Contracts and private healthcare pathways.
• Familiarity with digital tools, systems reporting and lean or continuous improvement methodologies.
• Experience in managing estates, facilities or contract services within a healthcare environment.

Salary & Benefits

Circle Health Group offers competitive salary and a comprehensive benefits package:

• 25 days holiday per year plus bank holidays, increasing to 30 days with service
• Management Bonus Scheme
• Private Pension Scheme
• Private Healthcare Scheme covering pre‑existing medical conditions
• Friends & Family Hospital Discounts
• Family‑friendly policies, including enhanced maternity, paternity and adoption pay
• Non‑contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support wellbeing
• Employee recognition programmes
• Industry‑leading training and development opportunities

Equality & Diversity

Circle Health Group is committed to creating a diverse workforce, offering inclusive opportunities for all, and values diversity beyond protected characteristics. We encourage applicants from diverse backgrounds, identities and experiences.

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