Onboarding Advisor

As an Onboarding Advisor you will play a key role in both supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after‑sales support.

What this role involves:

• Act as the first point of contact for customers via phone and email, addressing inquiries and resolving issues promptly
• Ensure timely and professional follow‑up with customers to confirm their satisfaction and address any outstanding concerns
• Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times
• Update and maintain customer information in the company’s CRM system, ensuring accuracy and completeness of data
• Coordinate with relevant departments to ensure after‑sales service is handled swiftly and efficiently
• Perform any additional duties as assigned by management, which may evolve based on the needs of the company

Working Hours: Monday‑Friday 8:45am‑17:00pm

Requirements

• Customer‑focused mindset with the ability to build strong relationships
• Attention to detail
• Ability to handle high‑pressure situations and resolve conflicts effectively
• Self‑motivated and proactive, with strong team collaboration skills
• Positive and patient attitude when dealing with customer concerns
• Ability to work independently and as part of a team
• Able to handle diverse & competing priorities effectively

Benefits

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme

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