SWAPS Client Services Analyst

SWAPS Client Services Analyst

Duration: 6 months, potential for extension

Location: London (Hybrid working following training of 2-3 weeks)

Salary: Competitive

Responsibilities

• T+0 Client Swap Allocations: Ensure timely and accurate swap allocations for our clients.
• Lifecycle Event Management: Perform essential lifecycle events on swaps to maintain seamless operations.
• Corporate Action Processing: Handle elections and bookings for corporate action events with precision.
• Client Service: Provide a “Follow the Sun” service for client queries, ensuring satisfaction across all time zones.
• Dividend Reconciliation: Reconcile single stock and index dividends against hedges to maintain accuracy.
• Rate & Price Fixings: Process critical rate and price fixings for our clients.
• Dividend Payments & FX Processing: Manage dividend payments and foreign exchange transactions efficiently.
• P&L Investigations: Investigate any discrepancies in P&L, ensuring transparency and accuracy in reporting.
• Operational Controls: Build and maintain robust operational controls for effective risk monitoring.
• Query Resolution: Tackle queries head-on, providing solutions that enhance client relationships.
• Process Improvement Projects: Engage in projects that drive enhancements beyond day-to-day tasks, collaborating closely with Technology, Front Office, Operations, and other stakeholders.

Qualifications

You are a proactive problem-solver with a passion for client service. Your keen attention to detail and analytical mindset will help you excel in this role. If you are enthusiastic about the banking industry and eager to learn and grow, we want to hear from you!

• Experience in a client services or trade support role within the banking industry is advantageous.
• Strong understanding of equity swaps and related products.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel and other relevant tools.

Pontoon is an equal opportunities employer and an employment consultancy.

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