Regional POS Deployment & Training Lead

Role Overview

We are seeking a strong, hands-on leader to drive our POS Deployment & Training team. This role is responsible for leading end-to-end merchant onboarding, ensuring high-quality training execution, and optimizing activation performance across regions.

You will play a key role in building scalable deployment processes, improving operational efficiency, and ensuring merchants are successfully activated with a seamless onboarding experience.

Key Responsibilities

• Lead and manage a regional team of Deployment Trainers
• Oversee end-to-end POS onboarding, training delivery, and merchant activation processes
• Develop and standardize SOPs, training frameworks, and deployment workflows to ensure consistency and scalability
• Monitor and improve key performance metrics, including activation rate, time-to-go-live, and SLA adherence
• Partner closely with Operations, Product, and Technology teams to resolve issues and continuously improve processes
• Coach, mentor, and develop team members to drive consistent performance and service quality

Requirements

• Experience in POS, retail technology, fintech, or training/onboarding operations
• 4–7 years of experience in deployment, training, onboarding, POS/retail, or fintech operations roles
• Strong stakeholder management and cross-functional collaboration skills
• Data-driven mindset with a strong focus on operational excellence
• Hands-on, proactive, and able to thrive in a fast-paced environment

Regret to inform that only shortlisted candidates will be notified.www.dadaconsultants.comEA Registration Number: R1878287Business Registration Number: 201735941W.

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