We are seeking a talented Digital UX Researcher (Web & App) to join our Digital Go-To-Market team at E.ON Next. This is a 12-month fixed-term contract, based in London with hybrid working, reporting to the Product Design Lead. You’ll play a pivotal role in shaping our digital experiences, ensuring every design decision is informed by rich, user-centred insights.
This role is perfect for a midweight to senior researcher who thrives in fast-moving, start-up-like environments. We’re looking for someone self-motivated, hands‑on and adaptable, with the ability to turn user research into actionable insights that directly influence product design and strategy. Experience in utilities or service-based sectors is a plus, but your agility, curiosity and ability to work across teams are what will make you shine.
Here’s a taste of what you’ll be doing:
- Plan, execute and iterate UX research across web and app platforms, using qualitative and quantitative methods such as interviews, usability studies, surveys, contextual inquiries and A/B tests
- Analyse research data and synthesise findings into actionable insights that inform product and design decisions
- Facilitate user testing sessions, in‑depth interviews and internal workshops to deeply understand user needs and behaviours
- Collaborate closely with designers, product managers and engineers to integrate research findings seamlessly into product development
- Maintain and refine user personas, journey maps and other research artefacts to guide design strategy
- Contribute to prototyping efforts, applying research insights to improve UX and UI experiences
- Monitor market trends, competitor activities and emerging UX practices to inform research approaches and recommendations
- Engage in agile/scrum processes, providing timely research inputs and updates to guide product development
Are we the perfect match?
- Proven experience in UX research, ideally in fast‑paced or start‑up environments
- Demonstrable ability to manage end‑to‑end research projects independently
- Strong portfolio showcasing actionable insights and impactful recommendations
- Excellent communication and influencing skills to present research findings to stakeholders
- Bachelor’s or Master’s degree in a relevant field, complemented by hands‑on experience
- Comfortable working across multiple teams and balancing competing priorities
It would be great if you had:
- Experience in utility, service‑based, or regulated industries
- Familiarity with both qualitative and quantitative research methods and tools
- Experience contributing to product strategy and design workshops
- Knowledge of accessibility standards and inclusive design principles
- Confidence in working with prototyping tools and integrating research into iterative design processes
Here’s what else you need to know:
- Role may close earlier due to high applications.
- Fixed term contract length – 12 months
- Location – London E.ON Next, 47‑53 Charterhouse Street, Farringdon, London, EC1M 6PB – with travel to our other sites when required.
- Excellent parental leave allowance.
- Award‑Winning Workplace – We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34‑year-olds
- Outstanding Benefits – Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
- Flexible & Family-Friendly – Our industry‑leading hybrid and family‑friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
- Inclusive & Diverse – We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people‑first culture
- Support at Every Stage of Life – We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
- Accessible & Supportive – Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
- Invested in Your Growth – From inclusive talent networks to top‑tier development programmes, we’ll support your growth every step of the way
- For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
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