Client Services Manager – Southern Home Counties – £Excellent package

This position has now been filled, but has been left on our website as we have other similar vacancies on an ongoing basis.

Our client is a leading company in their sector. Details of the vacancy.

Candidates from POS and Direct Mail will be favoured.

Responsibilities

• Manage all bespoke customer requirements
• Monitor stocking levels and overstocked lines
• Manage quotations and ensure best buying
• Ensure all orders are processed in a timely fashion and deadlines are met
• Review high value purchase orders
• Purchase order progress
• Identify areas for improvement in both new and existing accounts
• Manage margins of both new and existing print business to meet the minimum requirement
• Set objectives for the department and individuals through regular reviews
• Ensure all standards and procedures are met
• Must have the ability to manage and prioritise own and teams workload to meet existing schedules and tight deadlines
• Implement the new Print Software

Qualifications

• Previous Customer Service Centre management experience
• Attention to detail and be totally service oriented and understand the “customer experience”
• Ability to identify key areas for improvement and implement strategic plans
• Effective communication and motivational skills
• Confident telephone manner
• Strong excel skills

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