Head of Repairs

We are seeking an experienced and customer-focused Head of Repairs to lead the delivery of responsive repairs, maintenance and empty homes services. This senior leadership role is responsible for operational performance, financial management, health & safety compliance, contractor management and continuous service improvement.

You will work closely with teams across Asset Management, Compliance, Procurement, Finance and Housing to ensure high-quality, value-for-money services that put residents first.

Key Responsibilities

• Lead and manage repairs and maintenance operations across a large multi-disciplinary workforce.
• Deliver high standards of resident satisfaction, compliance, quality and performance.
• Manage budgets, forecasting, contractor performance and operational KPIs.
• Drive continuous improvement using data, insight and benchmarking.
• Ensure effective health & safety management and compliance with CDM regulations.
• Develop and motivate teams through strong leadership and performance management.
• Support strategic planning and service transformation initiatives.

About You

• Significant experience leading large-scale repairs or maintenance services.
• Strong technical knowledge of building maintenance and compliance.
• Excellent leadership, financial and operational management skills.
• Experience managing contractors, budgets and service performance.
• A customer-focused and collaborative approach.

Benefits

• Trust based flexible working and supportive and friendly teams
• 20 days annual holiday entitlement, increasing to 22 days
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).

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