Assistant Regional Operations Manager
Location: Ipswich, Suffolk, GB, IP1 4JD
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 28/05/2026
Requisition: 228306
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values – working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
Based in Ipswich
£44,923 – £47,287 per year (plus Company car)
40 hours per week – Monday to Friday
Responsibilities
The role of Assistant Regional Operations Manager will include:
- Ensuring homes are returned to a safe, compliant, and lettable standard
- Monitoring Void turnaround time and cost targets
- Managing service quality and acting as an escalation point for complex or high‑risk voids
- Supporting delivery of regional void performance targets
- Monitoring regional void performance, identifying risks and delays
- Supporting and challenging SDMs to deliver voids to time, cost, quality, and compliance standards
- Working with contractors and internal teams to unblock issues and improve delivery
- Carrying out site visits to assure quality, safety, and compliance
Skills and experiences
- To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management and NEBOSH National Diploma – Construction. Or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Experience of managing multi-site maintenance contracts in a commercially focussed role
- Experience of operating within a performance focussed environment, delivering key performance indicators
- Proven track record managing a direct labour operation or internal maintenance service
- Demonstrate achievement in supporting the successful delivery of projects
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £44,923 per annum (rising to £47,287 per annum after 12 months, subject to satisfactory performance)
Inclusion is one of our core values…
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.We work closely with the Home Office in order to prevent unlawful working.A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
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