About this Role
As a Business Consultant, you will support business leaders to define and deliver strategic change that improves operational performance and customer outcomes.
You lead diagnostics, shape transformation opportunities, and design optimised processes and operating models.
You develop robust business cases and actionable roadmaps, partnering with delivery teams to ensure change is adopted and measurable value is realised.
This role drives structured problem solving and builds sustainable capability within the business.
What you will do
- Lead structured discovery and diagnostic engagements to define business challenges, identify root causes, quantify impact, and uncover opportunities for value creation.
- Design target operating models, optimised processes, and transformation roadmaps aligned to strategic priorities, delivery constraints, and measurable outcomes.
- Develop and challenge robust business cases that clearly articulate value, cost, risks, dependencies, feasibility, and investment considerations.
- Facilitate senior stakeholder workshops and decision forums to build alignment, address complex trade‑offs, and support timely, evidence‑based decisions.
- Define benefits realisation frameworks and performance measures to ensure value is tracked, reported, and sustained post‑implementation.
- Provide change leadership across transformation initiatives, including stakeholder engagement strategies, impact assessments, communication planning, and adoption enablement.
- Partner with programme, portfolio, and delivery teams to translate strategic intent into executable plans, ensuring alignment between design, governance, and delivery outcomes.
- Support governance structures with structured insights, options, and recommendations to enable effective risk management and informed executive decision‑making.
- Coach and mentor teams on consulting methodologies, structured problem solving, and continuous improvement practices to strengthen organisational capability.
Core Skills
- Business Process Optimisation
- Continuous Improvement & Quality Management
- Process mining interpretation & improvement identification
- Operational Excellence
- SOP creation and control framework design
- Lean Six Sigma
- Automation opportunity assessment (RPA, workflow)
- Change impact assessment on processes
- Service performance measures (SLAs, OLAs, KPIs)
- Problem solving
Soft Skills
- Clear, structured communication and facilitation
Nice to have skills (not mandatory)
- Process Mining
- Lean / Agile Ways of Working
- Service Management & Transition
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to deepen expertise in operating model design and value realisation frameworks.
- Opportunity to lead increasingly complex cross‑functional transformation initiatives.
- Capability building in automation and digital transformation opportunities.
- Hands on consulting and continuous improvement initiatives.
What skills you will learn
Advanced consulting methodologies and structured problem‑solving. Operating model design and business architecture fundamentals. Process mining interpretation, automation identification, and intelligent automation frameworks. Stakeholder facilitation, benefits realisation, and change adoption methodologies. Data‑driven decision‑making and value tracking.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.
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