Store Manager Designate

Overview

As a Store Manager Designate at Vision Express, you will participate in a 6‑month training and development programme designed to groom you for the role of Store Manager.

Responsibilities

• Oversee day‑to‑day store operations, managing staff and ensuring excellent customer service.
• Maintain store standards and meet sales targets.
• Handle administrative tasks: scheduling, inventory management, and financial reporting.
• Recruit for the store with support from Regional Manager and Store Support Centre colleagues.
• Create a positive and productive work environment, providing training and support to employees.
• Analyse sales performance data, identify improvement areas, and motivate your team to meet or exceed targets.
• Provide clear communication and translate professional terminology for patients.
• Ensure accurate customer records, prescriptions and product recommendations.
• Collaborate with Eye Care Professionals, Optical Assistants and Management across the store.
• Work under pressure and handle challenging situations in a fast‑paced retail environment.
• Support the in‑store recruitment, training and coaching of colleagues.

Qualifications & Skills

• Strong leadership and management skills.
• Excellent communication and rapport‑building ability.
• Exceptional attention to detail.
• Experience in retail sales and customer service preferred.
• Ability to work under pressure and handle challenging situations.
• Confidence, passion, drive and enthusiasm for the role.

Benefits

• Sales and performance‑based bonus.
• Targeted incentives.
• Competitive pension scheme.
• Private medical cover for you and your family.
• Life assurance – 4× basic annual salary.
• Free annual eyewear – eligible from day one.
• Opportunities to contribute to the OneSight EssilorLuxottica Foundation.
• Discounts for friends and family throughout the year.
• Employee Assistance Programme.
• 33 days annual leave (increasing with service) and opportunity to buy or sell holiday.
• Flexible health‑related benefits including Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
• Community participation through internal channels.
• Flexible lifestyle benefits: Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, Cycle‑to‑Work Scheme.

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