About The Role
We have an excellent opportunity for a motivated Service Advisor to join our team at Land Rover Coventry. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, and answer any queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure vehicles are ready on time. You will also advise customers on our products and services.
This is a challenging role where customer care always comes first. You’ll take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns, which can include weekends, to ensure we provide our customers with the highest possible levels of service.
About You
We’re looking for individuals with a willingness to learn and progress, even if they have no previous experience. Training is provided through our dedicated in‑house Learning & Development team and through outstanding manufacturer courses run by Land Rover.
Ideally, you will have excellent organisational and administrative skills and good attention to detail. A strong customer‑service background is beneficial as you will deliver high levels of customer satisfaction in a busy, demanding environment. Working knowledge of Keyloop, ADP, or Kerridge is advantageous but not essential. Candidates must have at least customer‑service experience within a retail environment.
Why Sytner?
Sytner Group is delighted to provide an industry‑leading benefits package and is passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry‑leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Location
Sytner Land Rover CoventryBirmingham Road, Allesley, Coventry, West Midlands, United Kingdom, CV5 9GY
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