Service Advisor

Are you passionate about providing an outstanding level of customer service?

Why join us?

• Competitive salary of £29,870 pa OTE £35,844 pa
• 33 days annual leave including bank holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Access to our attractive company loan plan car scheme
• Discounted gym membership
• Staff discounts on vehicles, parts, servicing, and accessories
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Cycle to Work scheme, including e-bikes
• Enhanced maternity and paternity policies
• Excellent manufacturer training and clear career development opportunities

What you’ll be doing

• Guiding customers through the process of servicing their vehicle, starting with initial booking into the workshop.
• Delivering high levels of customer service, identifying requirements and advising on cost, timescale and arranging courtesy cars.
• Liaising with technicians, keeping customers informed of their vehicle’s progress throughout the day, and gaining authority for extra work and invoicing.

What you’ll bring

• Previous experience in a Service Advisor role
• Strong communication skills with the ability to build rapport with customers
• Ability to deliver an outstanding customer experience
• Good mechanical awareness and understanding of cars and parts
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

Working hours

Monday to Friday 8am‑6pm with 1 hour for lunch. Saturday mornings on a rota for which overtime is paid.

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