Location: Birmingham, West Midlands, United Kingdom
Salary: £32,000 to £34,000 per annum
Contract Type: Full-time, Permanent
About Paul Rigby Ltd
At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive services with a customer‑first approach. As a well‑established and trusted name in the Birmingham area, we are dedicated to supporting our team members and driving success through quality and professionalism. We are currently seeking a motivated and personable Service Advisor to join our dynamic team and contribute to our ongoing growth and customer satisfaction.
The Role
As a Service Advisor, you will be the vital link between our customers and the workshop. Your role is pivotal in ensuring every customer receives a seamless and positive experience from the moment they contact us to the completion of their vehicle’s service or repair. You will act as the face of Paul Rigby Ltd, providing expert advice, managing appointments, and coordinating with technicians to deliver excellent service.
Key Responsibilities
- Greet customers warmly and professionally, both in person and over the phone, making them feel valued and understood.
- Accurately log and assess customer vehicle issues and service requirements.
- Provide clear and honest estimates for repairs and servicing, explaining work required and answering any customer queries.
- Schedule and manage workshop appointments efficiently to maximise productivity and customer satisfaction.
- Liaise closely with technicians and parts departments to ensure timely and accurate completion of work.
- Keep customers informed throughout the service process, updating them on progress and any additional work needed.
- Process invoices, payments, and warranty paperwork with attention to detail and accuracy.
- Maintain comprehensive customer records and service history in the company management system.
- Promote additional products and services where appropriate, supporting business growth.
- Handle customer concerns or complaints promptly and professionally, escalating when necessary to maintain high satisfaction levels.
Qualifications & Skills
- Previous experience as a Service Advisor or in a similar customer‑facing role within the automotive industry is highly desirable.
- Strong communication skills with a friendly, approachable manner and the ability to build rapport quickly.
- Excellent organisational skills and the ability to manage multiple priorities in a fast‑paced environment.
- Good IT literacy, experience with workshop management software or CRM systems is advantageous.
- A sound understanding of vehicle servicing and repair processes is preferred but not essential.
- Problem‑solving skills and a proactive approach to customer service.
- Full UK driving licence is beneficial.
What We Offer
- Competitive salary package of £32,000 to £34,000 per annum reflecting your skills and experience.
- Permanent, full‑time position with a supportive and friendly team environment.
- Opportunities for personal and professional development within a growing company.
- Contributory pension scheme.
- Holiday entitlement in line with UK employment law, plus bank holidays.
- Employee discounts on vehicle servicing and repairs.
How to Apply
If you are enthusiastic about delivering exceptional customer service and want to be part of a respected automotive team in Birmingham, we would love to hear from you. Please submit your CV via our careers page or the job board in which you found this advert.
Paul Rigby Ltd is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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