The Field Application Specialist provides expert support and training on Beckman Coulter’s Clinical IT and Automation solutions. This role plays a critical part in driving customer adoption, optimizing laboratory workflows, and strengthening confidence in Beckman Coulter systems.
This position reports to the Field Application Manager and is part of the Northern Region (United Kingdom, Ireland, Netherlands). The role is based in the south of the United Kingdom and operates as a hybrid role, traveling to customer sites across the region and beyond the UK.
Responsibilities
- Deliver expert application support for Beckman Coulter’s diagnostic solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
- Provide on‑site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
- Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go‑lives.
- Act as the primary technical contact for customers, addressing application‑related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
- Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention. Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.
Qualifications
- Education: Bachelor’s degree in Information Technology, Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential). Experience in an IT, clinical laboratory, diagnostics, or medical device environment is required.
- Technical knowledge: Strong understanding of laboratory workflows, IT networking, Laboratory Information Management Systems, Middleware Platforms, and instrument connectivity, with practical troubleshooting skills.
- Customer focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
- Problem solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
- Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.
- Additional: Previous experience in the healthcare or diagnostics industry, exposure to implementing or supporting laboratory instrumentation and applications in customer environments, and experience contributing to complex projects such as instrument installations or workflow optimizations.
Travel and Vehicle Requirements
- Driving license.
- Ability to travel up to 80% of the time.
Remote Work Arrangement
This position is eligible for a remote work arrangement in which you can work from home. Additional information about this remote work arrangement will be provided during the interview process.
Benefits
Beckman Coulter Diagnostics offers comprehensive benefit programs, including health care and paid time off. For more information, visit the Danaher Benefits Info page (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home).
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