Company Description
BaxterStorey is developing Bristol’s first food hall with a packed entertainment programme in the heart of Brabazon, the new playground for Bristol’s next generation. A place for enjoyment, entertainment, learning and a launchpad for business. A place to live, work and to enjoy the best that life has to offer.
- Title: Venue General Manager
- Location: Bristol
- Salary: £60k
- Benefits:
- 28 Days holiday including bank holidays
- Birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Job Description
Are you an entrepreneurial hospitality leader with a passion for delivering exceptional venue experience? Do you want to influence and manage one of the most exciting opportunities in North Bristol in recent times? Then you might be the challenge we are looking for.
As the General Manager you will be responsible for the overall leadership, commercial performance, and operational excellence bringing together independent food traders, high-volume hospitality, events and community-driven experiences in the heart of the new town of Brabazon. The role combines strategic leadership with highly visible operational management, balancing hospitality standards, operational delivery, stakeholder relationships, and team culture within this fast‑paced, high‑footfall environment.
- Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces.
- Create a positive, inclusive, and high-performance team culture.
- Curate and deliver a packed events programme, from local performances to sports fan‑zone experiences, to large‑scale live and high‑profile events.
- Support live activations, brand partnerships, and seasonal campaigns.
- Build strong relationships with independent food traders, acting as primary operational partner and support.
- Engage with local charities, small businesses and communities, to ensure the venue supports local.
- Ensure compliance with licensing, health & safety, and regulatory requirements.
- Maintain exceptional service standards aligned with premium guest and client expectations.
- Lead from the front during peak trading and major events while ensuring consistent operational execution.
- Hold accountability for site-level financial performance including revenue, labour, and controllable costs.
- Ensure operational readiness for special events and peak trading periods.
- Full ownership of venue-wide P&L, forecasting and financial performance.
- Drive profitability through smart programming, cost control and commercial innovation.
- Report performance across all revenue streams.
- Ensure compliance with leases, management agreements and contracts.
Qualifications
- Experience as a General Manager or Senior Operations Manager within hospitality, food halls, events venues, stadia or high‑volume restaurants and pubs.
- Experience managing complex, multi‑outlet environments with a range of stakeholders.
- Strong commercial and financial acumen; full ownership of venue-wide P&L, forecasting and financial performance.
- Driving profitability through smart programming, cost control and commercial innovation.
- Clear communication of reporting performance across all revenue streams to a range of stakeholders.
- Ensuring compliance with leases, management agreements and contracts.
- Proven leadership of large operational teams, demonstrating the ability to lead, innovate and create a positive workplace culture in line with BaxterStorey values.
- Experience working with independent operators or multi‑brand environments desirable.
- Excellent problem‑solving and decision‑making skills under pressure.
- Personal Licence Holder and ability to act as DPS if required (or willingness to undertake).
Additional Information
For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values
ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities.
Inclusivity
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
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