Careline Supervisor – Assistive Technology (24/7 Service)
Permanent
Grade C – £35,412 – £41,771
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Birmingham City Council’s Careline Service supports approximately 9,000 citizens across the city to live safely and independently in their own homes through technology-enabled care solutions.
We are seeking creative, flexible, and resilient individuals to join our dynamic frontline service as a Careline Supervisor, leading a team delivering a vital 24/7 support function.
About the Role
This is a key leadership role within our frontline service, where you will manage a team of 17 staff, some of whom operate across a rolling shift pattern (12 hours 40 minutes), including nights, weekends, and bank holidays.
You will play a critical role in ensuring the delivery of a responsive, high-quality service that supports vulnerable citizens during emergencies and helps prevent escalation of risk.
While experience in technology-enabled care or working with older and vulnerable people is desirable, it is not essential — we welcome applicants who bring strong leadership skills and a commitment to making a difference.
Key Responsibilities
- Lead and manage a frontline intervention and prevention service within a 24/7 Assistive Technology Care environment
- Oversee the response to incoming alarm calls from citizens using mobile or home-based assistive technology
- Ensure timely and appropriate emergency support and intervention
- Drive a proactive approach to prevention, reducing repeat incidents through:
- Effective referrals
- Signposting to appropriate services
- Providing clear advice and reassurance
- Support, motivate, and develop your team to maintain high performance and resilience in a fast-paced environment
What We’re Looking For
- Strong leadership and team management experience
- Ability to work flexibly
- Excellent decision-making and problem-solving skills under pressure
- A compassionate and customer-focused approach
- Confidence working in a technology-supported service environment (training provided where needed)
Why Join Us?
- Make a real difference in people’s lives across Birmingham
- Be part of an innovative, technology-driven care service
- Work within a supportive and collaborative team environment
- Opportunities for development and progression
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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