Job Title: Experience Designer
Salary: £39,900 – £51,900
Location: Cambridge, UK – Hybrid (min. 2 days per week in the office)
Contract: Fixed-term (18 months)
Hours: Full time, 35 hours per week
About the role
You’ll lead on design projects, working alongside colleagues in the Experience & Service Design team and in collaboration with global cross‑functional teams. You’ll help us to champion customer experience, designing experiences to support the continued development and growth of new and established products and services for the English Product Group.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.
Responsibilities
- Initiating, planning and executing design activities to provide deliverables from concept to implementation stage.
- Leading user experience research projects, identifying and acting on findings.
- Establishing and managing stakeholder relationships to ensure alignment of solutions with business strategies.
- Demonstrating a human‑centred design approach in all aspects of work.
- Contributing to the development of a highly collaborative and effective design team, aligning to and promoting our strategy.
About you
You enjoy solving design problems, putting the user at the heart of what you do to understand the best way to deliver delightful and intuitive experiences. You’re highly collaborative and committed to helping others, with experience in:
- Leading complex experience and service design projects, designing digital solutions.
- Effectively organising your time to deliver work to agreed timeframes.
- Working with unknowns, making recommendations and decisions to inform experiences.
- Clearly presenting and communicating work to cross‑functional teams and different levels of seniority.
- Building great relationships and managing stakeholders, fostering an inclusive environment that accommodates different working styles.
Please include a link to your portfolio in your covering letter to be considered for this role.
Desirable criteria
- Working in an Agile/Scrum environment.
- Relevant UX training and certification.
- Experience working in distributed and multi‑cultural teams.
Rewards and benefits
- 28 days annual leave plus bank holidays.
- Private medical and Permanent Health Insurance.
- Discretionary annual bonus.
- Group personal pension scheme.
- Life assurance up to 4 x annual salary.
- Green travel schemes.
Equal Employment Opportunity
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme’s Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.
Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.
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