Job Title: IT Support Engineer
Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Location: Seaford, BN25 1LS
Salary: £27,000 – £32,000 per year depending on experience
Job Type: Full time, Permanent
Join a growing MSP where your skills actually make an impact.
We’re a small but fast-moving Managed Service Provider in East Sussex, and we’re looking for an IT Support Engineer who wants more than just a ticket-logging role. If you enjoy variety, solving real-world problems, and working closely with clients, this could be the perfect next step in your career.
No two days are the same here – from remote troubleshooting to on-site visits, you’ll be at the heart of keeping our clients running smoothly.
What You’ll Be Doing
- Providing IT support via phone, remote tools, and on-site visits
- Owning and resolving helpdesk tickets in line with SLAs
- Building strong client relationships through clear, professional communication
- Setting up users across Active Directory, Microsoft 365, and Entra
- Deploying and configuring hardware (imaging & Intune)
- Supporting and configuring VoIP systems (training provided)
- Maintaining accurate documentation of systems, changes, and tickets
- Monitoring backups, updates, and system health checks
- Diagnosing, repairing, and upgrading devices in-house
- Supporting and leading IT projects when required
- Working closely with the Operations Manager and wider team
What We’re Looking For
- At least 2 years’ experience in an IT Support role
- Strong troubleshooting skills and a logical approach
- A genuine passion for IT and delivering great service
- Confident communicator with excellent customer skills
- A team player who can also work independently
- Technical experience with:
- Windows Server (AD, GPO, DNS, DHCP)
- Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
- Azure / Entra
- Windows & Mac OS
- Virtualisation
- VoIP systems
- MSP experience and relevant certifications are a bonus, not a must.
Location & Travel
This is an office-based role in Seaford, with regular travel to client sites. Company vehicles are available. You must live within a commutable distance to be considered.
What You’ll Get
- Annual salary increases (minimum £1,000 per year!)
- Regular pay reviews
- Pension scheme
- Death in service cover
- Your birthday off – on us
- Free drinks in the office
- Well-being support (including counselling sessions)
- Annual eye tests
- Smart casual dress + branded clothing
- Free parking
Additional Requirements
Due to the nature of our clients, a clear DBS check will be required before starting.
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