Strategic Customer Journey Manager — Transformation & Insight

Company: Severn Trent
Apply for the Strategic Customer Journey Manager — Transformation & Insight
Location: Coventry
Job Description:

A leading water utility company in the UK is looking for a passionate Customer Journey Manager to optimize business customer journeys.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

This role focuses on identifying and reducing customer pain points to deliver a consistent experience.

You will lead a team and work across various departments to drive operational improvements.

The ideal candidate should blend data analysis with strategic thinking and possess strong communication skills. xwzovoh

Competitive salary and various benefits are offered.…

Posted: April 2nd, 2026