Resident Liaison Officer

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

What’s in it for you?

• Basic Salary of up to £33,000 (D.O.E)
• Car Allowance
• MIleage
• Yearly bonus incentives
• Access to an online discounts portal, employee assistance program & much more!

What are we looking for?

• Experience as a Resident Liaison Officer or in a customer‑facing role within any housing sector.
• Strong communication and interpersonal skills, with a customer‑first approach.
• Understanding of social housing projects
• Experience working in occupied social housing environments.

Key Responsibilities:

• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
• Conduct pre‑start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.

IF THIS IS YOU, WHY NOT APPLY NOW

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