The Role: Workplace Manager – Facilities Management
Location: London
Salary: Up to £50,000
I am working with a global leader on a fantastic Workplace Manager role. This is the role that brings technical Facilities Management and Experience Creation together into one fantastic job opportunity.
As Workplace Manager you will take ownership of a high-profile London HQ environment, managing approximately 50,000 sq ft of premium office space for a leading blue‑chip client. This is not stuffy corporate offices – this is the new face of workspace.
This role sits at the heart of the workplace, responsible for creating a seamless, engaging, and high‑performing office environment. You will lead on all aspects of workplace operations, from facilities management and supplier oversight through to community engagement and client relationship management, ensuring an exceptional end‑user experience.
You will act as a key liaison between client stakeholders, suppliers, and internal teams, driving service excellence while ensuring all contractual, commercial and compliance obligations are met. With the support of a small onsite team, you will play a pivotal role in shaping workplace culture, enhancing service delivery and continuously improving the overall environment.
Key Responsibilities
- Oversee day‑to‑day workplace and facilities operations across a 50,000 sq ft office
- Manage hard and soft FM services, ensuring delivery against SLAs and KPIs
- Lead and support an onsite team, including performance management and development
- Build strong relationships with client stakeholders and act as the main point of contact onsite
- Manage third‑party suppliers, including monitoring performance, conducting reviews and driving improvements
- Oversee outsourced services including food & beverage operations
- Ensure full compliance with health & safety regulations, acting as Fire Warden and First Aider
- Manage escalations and resolve issues efficiently and professionally
- Support budgeting, purchase orders and general financial processes
- Produce regular reports and contribute to client business reviews
- Drive workplace engagement initiatives and support internal events
- Identify and implement continuous improvements across workplace services
- Support office moves, changes and wider business projects
The successful candidate will have a strong background in Facilities Management across both hard and soft services. Experience managing outsourced services, including food and beverage operations, is highly desirable. A solid understanding of health and safety compliance is essential, with IOSH certification required and NEBOSH advantageous.
You will be a natural relationship builder, comfortable engaging with senior stakeholders and confident influencing decision‑making. Highly organised and proactive, you will thrive in a role that requires balancing operational delivery with strategic input.
You must be able to live and work without restriction in the UK.
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