EF (Education First) London is seeking a dedicated, caring and proactive Emergency Support Coordinator for summer 2026.
Full-time
6 days a week
Role available between June 22nd – 21st August 2026 (minimum two‑week commitment)
Accommodation provided if necessary
If you are passionate about providing exceptional customer service, adept at managing challenging situations and able to stay calm under pressure, we’d love to hear from you.
Responsibilities
- Manage EF’s emergency phone, serving as the first point of contact for stakeholders.
- Respond promptly to emergency calls and implement EF’s crisis management protocols.
- Manage weekend departures and arrivals: monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary.
- Coordinate departure and arrival schedules with the central transportation team and local suppliers.
- Accurately log emergency calls, actions, and incidents in the reporting system.
- Invoice emergency‑related transfers and accommodations while maintaining detailed records.
- Provide empathetic, professional support to students during crises or emergencies.
- Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs.
- Address student feedback and complaints promptly, ensuring high levels of satisfaction.
- Build relationships with local suppliers to support students’ diverse needs.
- Adhere to EF’s safeguarding policies to ensure students’ safety and well‑being.
- Conduct welfare checks for students requiring additional support.
- Log and escalated safeguarding concerns, working closely with relevant internal and external bodies.
- Collaborate with external agencies (e.g., social services) to address urgent welfare needs.
Requirements
- Outstanding communication and interpersonal skills.
- Interest or experience in logistics and emergency response.
- Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems.
- Analytical mindset with exceptional organisational skills.
- Ability to remain calm under pressure, with a solution‑oriented approach.
- Compassionate and sensitive to the diverse cultural needs of international students.
- Sociable, energetic, and motivated with a hands‑on attitude.
- Strong time management and attention to detail.
- All offers are subject to a clear enhanced DBS check and two references.
- Legally able to work in the UK at commencement of employment.
About the Team
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we’ve helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We’re dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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