The Position
Field Service Engineer – South Region – East London
The Opportunity
Are you ready to take on a role where the work you do truly makes a difference to patients’ lives? As a Field Service Engineer with Roche Diagnostics, you’ll be at the forefront of maintaining and supporting our world‑class medical equipment across the South region of the UK. You’ll play a vital role in ensuring healthcare providers can deliver the best care possible by keeping our diagnostic systems running smoothly. From installations and preventative maintenance to troubleshooting and customer training, your expertise will help healthcare teams deliver results that patients rely on every day.
What You’ll Do
- Diagnose, repair, and maintain electro‑mechanical, fluidic, and electronic systems across the South England region.
- Carry out preventative, corrective, modification, installation, and out‑of‑hours support for a range of Roche products.
- Deliver both on‑site and office‑based customer training to ensure effective equipment use.
- Support new product launches and help grow key business accounts across your territory.
- Collaborate with the Regional Technical Manager and wider Technical Services team to deliver exceptional service.
- Represent Roche with professionalism and integrity at customer sites across the region (with occasional UK travel).
What You Bring
- An engineering or electrical qualification, ideally with experience in biomedical, industrial, automation, aerospace, or related fields.
- Previous field service experience with high‑value capital equipment.
- Strong diagnostic skills — from component‑level troubleshooting through to system‑level expertise.
- Excellent communication skills and the ability to build trusted, long‑term customer relationships.
- Flexibility and willingness to travel within the South region (and occasionally across the UK).
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.
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