Operations Manager (Conference and Events) – Newmarket and Huntingdon Racecourses

Operations Manager (Conference and Events) – Newmarket and Huntingdon Racecourses is a full‑time, permanent role with a salary up to £33,000 plus benefits. We are looking for a passionate hospitality professional to manage the Conference and Events operation at Newmarket Racecourses and support Huntingdon Racecourse. The role plays a key part in delivering outstanding hospitality at renowned horse‑racing venues.

Responsibilities

• Manage the allocated casual team members to set up and break down meeting rooms and deliver live conference and events
• Review weekly payroll and assist in managing variable payroll to meet financial targets while supporting operational needs
• Act as a central point of contact for C&E operational queries
• Attend regular meetings and briefings to ensure communication with all stakeholders
• Develop strong working relationships with the hospitality team at Newmarket
• Use function sheets to gather customer expectations, room setup and menu requirements
• Collaborate with the chef team to ensure special diets and allergens are managed on event days
• Ensure all H&S policy and procedures are followed
• Support People Operations in recruitment, selection, induction and retention practices for the C&E department
• Lead team welfare and engagement activities for C&E
• Generate and cost new ‘look and feel’ ideas to uplift service styles

Qualifications

• Some experience of delivering live conferences, meetings and events
• A positive, approachable, and troubleshooter mindset
• Strong organisational, communication and computer skills
• Ability to communicate at all levels and meet deadlines
• Self‑starter, motivated by a passion for quality and great service delivery

Benefits

• Competitive salary and full company benefits
• 23 days’ annual leave plus bank holidays and your birthday off
• Healthcare and wellbeing – Aviva Digicare, Medicash
• Mental health support – 24/7 Employee Assistance Programme
• Family benefits – enhanced maternity, paternity and adoption leave, additional leave after maternity, day off for baby’s first birthday
• Perks and discounts – shopping, entertainment, travel and 20 % off Nuffield Health, 10 % off PureGym memberships
• Financial wellbeing – pension scheme, life assurance, preferred rates on salary finance products
• Development opportunities – professional subscriptions, ongoing training, structured career pathways
• Meals on duty included
• Free on‑site parkingOpportunity to work across major sporting and hospitality events nationwide

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

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