Customer Journey Lead – Insight‑Driven Change (Hybrid)

Lloyds Banking Group is seeking a Customer Journey Manager (CJM) for a 12-month FTC. In this role, you will support the design and improvement of customer experiences that reflect the needs of over 60,000 colleagues. You will work in a hybrid setting, requiring at least two days in the office, with a focus on championing the Voice of the Customer.

Key responsibilities include conducting research, facilitating workshops, and influencing design decisions. The role offers a competitive salary between £40,824 – £45,360, along with a generous benefits package, including pension contributions and annual bonuses.

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