Customer Consultant

sWe are looking for a Customer Consultant to join our team at Jemca Reading Toyota dealership.

Location: Reading, UK • Salary: £20,000 – £45,000 yearly (realistic and uncapped OTE £50,000) • Job Type: Full time • Posted: Apr 26, 2026

Responsibilities

• Talk and listen to the customer to build rapport and accurately qualify their requirements.
• Demonstrate the most suitable options to the customer, encouraging them to experience the product.
• Maintain contact to ensure the customer is informed throughout the sales and pre‑delivery process.
• Liaise with the customer to arrange a handover and complete all paperwork for timely vehicle registration.
• Personally hand over the vehicle and introduce the customer to the service team to secure future business.
• Understand the customer journey experience and be committed to delivering an unrivalled level of service.
• Ensure that the Sales Process is followed in full.
• Build a relationship between yourself and the service team.
• Maximise opportunities for sales by other colleagues (Business Manager and Business Centre sales).
• Maximise every sales opportunity to meet personal sales and profit targets, including conversions, test drives, warranty and add‑on sales.
• Complete all required administration accurately and on time.
• Deliver excellent service to everyone, making sure their experience is memorable.
• Attend appointments booked by our Sales Enquiry Team.

Qualifications

• Previous experience as a Customer Consultant.
• Proven track record in sales within a Main Dealer environment.
• Full UK driving licence.
• Self‑motivated and ambitious, willing to learn.
• Capable of working efficiently under pressure and towards set targets.

Benefits

• Excellent basic salary.
• Realistic and uncapped OTE £50,000.
• Toyota specific training.
• Career progression all the way up to General Manager.
• Bonus scheme based on hitting sales targets.
• Additional bonus based on upselling and add‑ons.
• Company car.
• Fun, friendly working environment.
• Market‑leading benefits including healthcare, pension, childcare and company lease scheme.

About Toyota

As one of the most famous brands in the world, Toyota puts ‘kaizen’ (continuous improvement) at the centre of everything we do. We recognise the importance of our people to the brand, and our team helps you develop your skills and realise your ambitions.

Joining the Toyota team means you will have the opportunity to be at the heart of an innovative brand and make a positive impact at the retailer you work for.

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