Director of EMS Coordination & Service Delivery

Head of Service for EMS Coordination

The Head of Service for EMS Coordination is responsible for the three EMS Coordination Centres across Wales and leads the Coordination and Integrated Care Department within the Trust Operations Directorate.

Responsibilities

• Lead a team of Service Managers to provide timely and safe services to those calling 999.
• Represent the Trust at a high-profile internal and external level.
• Drive service delivery of emergency ambulance services in Wales and support the Trust’s mission to “Providing the right care and advice in the right place every time”.
• Collaborate with technology teams to realise and exploit benefits for service efficiency.

Qualifications

• Senior experience in an emergency service, health care contact centre or control room environment.
• Strong leadership and strategic management skills.
• Experience in technology-focused service improvement is desirable.
• Ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

Equal Opportunities Statement

The Trust recognises the need for its workforce to represent the diversity of the population it serves across Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We encourage applications from under‑represented groups, including those from Black, Asian and minority ethnic communities, LGBTQ+ communities and disability groups.

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