Field Service Engineer – North East
Location: North East
About the Company
Our client is a global leader in providing world‑class loading and unloading solutions to logistics, manufacturing, FMCG, and parcel handling organisations. They design, manufacture, install, and service both automatic and manual loading systems from facilities in the UK, USA, and the Netherlands.
The Role
As a Field Service Engineer, you’ll play a key role in ensuring the ongoing performance, reliability, and safety of our clients’ systems.
Working both independently and as part of a wider engineering team, you’ll carry out planned preventative maintenance (PPM), fault finding, repairs, and improvement initiatives across customer sites.
You’ll also take part in a call‑out rota and support installations and maintenance activities across the UK and occasionally overseas.
Key Responsibilities
- Carry out planned preventative maintenance (PPM) in line with schedules and contractual requirements
- Diagnose and repair both mechanical and electrical faults
- Identify and recommend improvements to equipment and maintenance processes
- Participate in the service and call‑out rota
- Ensure all work is completed safely and in compliance with Health & Safety legislation
- Maintain accurate records, reports, and professional written communication
- Liaise with engineering, operations, and customer teams to support innovation and continuous improvement
- Effectively manage workload, time, and priorities
- Report incidents, accidents, and near misses promptly, contributing to preventative strategies
- Comply with all company, client, and statutory Health & Safety policies; follow safe working practices, COSHH, fire, hygiene, and site rules; remain aware of site‑specific hazards and actively promote a safe working environment
Training & Development
- Attend performance development reviews (PDRs) and take ownership of your ongoing training
- Participate in company and legislative training as required
Additional Responsibilities
- Provide support to other UK and international sites when required
- Safeguard company and client property and equipment
- Build and maintain strong relationships with customers and colleagues
- Escalate issues and customer concerns appropriately
- Share best practices and process improvements across the team
About You
Essential Qualifications & Experience
- City & Guilds qualification or completion of a recognised engineering apprenticeship in electrical or mechanical engineering
- Proven experience in a similar engineering environment (e.g. logistics, FMCG, manufacturing, or parcel handling) working with conveyor systems
- Strong background in delivering PPM schedules, KPIs, and services on customer sites
- Experience working in environments with robust permit‑to‑work systems
- Technically competent in mechanical and electrical systems within distribution or sortation environments would be ideal
Desirable Technical Experience
- Conveyor Systems (essential)
- Inverter drives
- SCADA systems
- PLC / PC‑based control systems
- Profibus, AS‑i networks
Skills & Attributes
- Multi‑skilled, proactive, and self‑motivated engineer
- Comfortable working independently and using initiative
- Excellent time management and organisational skills
- Strong communication and interpersonal skills
- Confident producing reports and written documentation
- Able to work under pressure and to tight deadlines
- Willingness to travel across the UK and occasionally abroad
- Ability to build long‑term, trusted relationships with customers
What’s on Offer
- Full product/systems training
- Opportunity to work with industry‑leading technology
- Ongoing training and career development
- Varied and challenging role with autonomy and responsibility
- Collaborative and supportive engineering team
- Competitive salary and benefits package (dependent on experience)
- Earnings potential £55k+ with overtime
If you’re a motivated Field Service Engineer looking for a hands‑on, technically challenging role with a global engineering business, we’d love to hear from you.
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