Supply Chain Forecasting and Fulfilment Officer

Summary£35,200* – £44,000* per annum | 12‑month fixed term contract | 30 days’ holiday (pro rata) | 10% in‑store discount | Pension scheme

We are looking for a proactive, detail‑oriented Officer to join the Fulfilment, Forecasting and Supplier Relations Team in the Head Office Supply Chain department. This fixed‑term contract will have a pivotal role, often supporting as a first responder to supply chain bottlenecks and deploying agile solutions to keep our shelves full.

What you’ll do

• Actively track and communicate fulfilment levels to suppliers, providing constructive feedback and collaborating on solutions to resolve recurring issues.
• Serve as the primary point of contact for suppliers via phone, email, and the Supplier Portal, building high‑trust partnerships to ensure supply‑chain reliability.
• Monitor and analyse key performance indicators, providing detailed commentary on variances to plan and suggesting corrective actions.
• Monitor stock levels across our consolidation hub network, escalating to suppliers when levels deviate from the agreed threshold.
• Maintain robust document logs and generate comprehensive reports on fulfilment, missing items, and stock splits.
• Ensure the accuracy of critical data sets, including supplier contact information and the internal Supplier Portal.
• Facilitate clear, direct communication regarding fulfilment challenges with Head Office departments, Regional Distribution Centres (RDCs), and international colleagues.
• Maintain and update Depot Memos to ensure RDCs have real‑time, accurate information; manage supplier‑related feedback via the SIL (Supplier Issues Log).
• Successfully manage a rotating or varied portfolio of product groups, adapting approach based on the specific needs of the category.

What you’ll need

• Analytical mind and methodical approach with strong PC skills and advanced knowledge of Google Docs, Sheets, and Word.
• Ability to identify trends and adjust strategies accordingly.
• Excellent communication and organisational skills.
• Problem‑solving mindset and aptitude to work independently.
• Exceptional organisational skills.

What you’ll receive

• 30 days holiday (pro rata)
• 10% in‑store discount
• Pension scheme
• Additional 10% non‑contractual London Weighting

Equal Opportunity

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds.

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