Head of Airworthiness

Technical Services Manager and Head of Airworthiness

Working with the oldest supplier of aircraft tyres in the world, we are seeking a Technical Services Manager and Head of Airworthiness to support their continued global technical and customer engagement within the aviation and aerospace sectors.

Reporting to the Chief Technical Officer and having an internationally based team, the Technical Services Manager and Head of Airworthiness will work closely with the appropriate FAA and CAA authorities as well as the internal technical operational teams to ensure product and capability conformance.

Responsibilities

• The Technical Services Group Manager leads and manages the Technical Services Group in the delivery of in:service tyre performance and safety measured and related services to customers, third parties, end users and within our client, to best promote maximum product performance and safety.
• The Head of Airworthiness acts as the point of contact between the Approved Design Organisation (ADO) and its relevant national aviation authority.
• Collaborate with the Technical Management team on capacity and capability planning, cost control, teamwork and leadership.
• Define requirements for tyre product development in accordance with airworthiness standards and end user needs.
• Maintain and make available relevant Airworthiness documentation for new and legacy product design.
• Ensure airworthiness compliance of product design for new product development and continuous product development.
• Serve as primary point of contact and develop working relationships with all applicable Airworthiness Authority agencies, customers and suppliers as necessary.
• Implement a continuous airworthiness awareness programme across the Company, including creating and maintaining relevant Company manuals, processes and procedures.
• Establish and maintain a product support front desk ensuring 24/7 support for all in:service customers.
• Establish, implement and manage product evaluations with customers to support business growth.
• Monitor and report product performance and identify potential in:service issues, ensuring appropriate corrective actions are efficiently developed and effectively implemented.
• Implement a company-wide customer and product user training programme and work with customers to ensure products can be maintained to provide best value for money.
• Travel reactively and proactively as necessary, globally.

Key Performance Indicators

• Continued safe operation of in:service product.
• 100% compliance with Airworthiness regulations.
• Maintained Part 21J approval status.
• Zero product safety escapes related to product design.
• Resolution of in:service product issues in accordance with agreed turnaround times.Continuous improvement of customer satisfaction measured through annual customer survey.

Qualifications

• 2 years or more experience within the tyre industry or similar product groups preferred.
• Awareness of tyre design, manufacture and operation where possible.
• Experience conducting and/or overseeing root cause analysis or related investigations.
• Experience in an outward-facing role with responsibility for communications to third parties, preferably customers.
• Minimum of 5 years experience in an aerospace design or airworthiness role.
• Thorough knowledge of UK CAA Part 21 requirements.
• Familiar with UK CAA CS.23, CS.25, and related regulations.

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