We’re hiring for a Pensions Customer Services Executive to support our growing Customer Services team
To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Pensions Customer Services Executive to join our dynamic Customer Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Pensions Customer Services Executive, you will be responsible for delivering the highest standards of Customer Service for pension administration to NFP clients, and following and updating administrative procedures and processes. We’re looking for someone to assist with training new and existing employees, work with Consultants and Team Leaders to oversee implementations and remedial work.
NFP, part of the Aon group, specialise in helping businesses in four core areas:
- Insurance (helping them manage key risks)
- Health and safety (supporting them to create a safer workplace for their employees)
- Employee benefits (helping them reward their people more effectively)
- HR, people and talent (supporting employers and their people to thrive through changes and challenges)
Responsibilities & Requirements
- A focus on continuous improvement and developing standards
- Great organisation skills and a detail oriented focus
- Excellent interpersonal and business communication skills
- A one team company mindset with client always at the centre of the process
- A willingness to support the wider business with client delivery
- Experience in a Customer Services role
- Experience with Excel, MS Teams and Outlook
- Knowledge and experience of Pensions Administration is desirable
- Efficiently process all duties expected of a Pension Administrator
- Responsible for the administration of clients’ group pensions
- Liaising between pension providers, The Pensions Regulator and employer/employee and client advisers
- Answering employer/employee queries via telephone or written
- Overseeing outstanding work ensuring clients are aware and understand requirements / consequences
- Ensuring that all client history (at both employer and employee level) is fully documented
- Maintaining records and complying with regular audits
- Keeping updated of developments and remain current with the industry, specifically changes; in legislation, competitors and clients
- Supporting in the training and development of peers by providing information, demonstrations and general support and coaching when requested
- Arranging calls with clients to ensure their process understanding matches that required
- Identifying and addressing errors within client processes, highlighting to management accordingly
- Arranging and conducting conference calls and meetings with clients as required
- Reporting client dissatisfaction to Team Lead and Head of Customer Service accordingly
Benefits
- Charity and community work
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping young adults from local schools take their first steps into the world of work
- Social
- Two large employee events every year for summer and Christmas
- Enjoy out-of-work events and socials to get to know your team better
- Good office locations with plenty of opportunity to socialise outside of work
- Inclusion and belonging
- A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
- Inclusive policies to ensure all of our people are treated fairly
- Access to Business Resource Groups
- Finances
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
- Work-life balance
- Opportunity for hybrid working
- Generous annual leave allowance
- Buy even more annual leave so you don’t miss out on that extra trip
- Health and wellbeing
- Additional days off throughout the year to focus on your wellbeing
We’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know – we’ll do our best to support you.
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