Account Director

Account Director

Location: London

CBRE Global Workplace Solutions (GWS)

CBRE is a global leader in real estate services, delivering innovative workplace and facilities management solutions. We are looking for an experienced Account Director to lead a key client contract, driving performance, growth, and service excellence.

Key Responsibilities

• Contract Leadership & Delivery Provide overall leadership of the contract, ensuring all operational and commercial commitments are consistently met and exceeded.
• Client Relationship & Growth Build strong client relationships, identify opportunities for growth, and support contract retention and re-tender success.
• Financial Performance Own financial outcomes, including revenue growth, cost control, profitability, and reduction of WIP and debt.
• Operational Excellence & Compliance Ensure delivery aligns with company policies, statutory requirements, and contractual obligations through effective controls and processes.
• Health, Safety & Risk Management Promote a strong safety culture, ensuring full compliance with HSE standards across teams and subcontractors.
• People & Team Development Lead, develop, and structure high-performing teams, including succession planning, coaching, and capability building.

Candidate Requirements (6 Areas)

• Facilities Management Experience Proven experience at Contract or Account Manager level (or above), ideally within technical or hard services.
• Technical Background Engineering qualification (not essential).
• Leadership & People Management Strong track record of leading teams, driving performance, and developing talent.
• Commercial & Financial Acumen Experience managing budgets, driving profitability, and delivering financial plans.
• Client Engagement & Influence Excellent communication skills with the ability to influence senior stakeholders and build long-term partnerships.
• Resilience & Delivery Focus Highly organised, self-motivated, and able to perform in fast-paced, high-pressure environments.

Why Join CBRE?

• Global market leader with strong reputation
• Opportunity to lead high-profile contracts
• Career development and progression
• Collaborative and supportive culture

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