Deputy General Manager

About the Role

Role: Deputy General Manager, Malmaison

Rate of Pay: Up to £46,000 per year plus generous company benefits, training & development

Type of Contract: Permanent

Location: Manchester

Malmaison seeks a leader in the making who will understand that running a successful business is not just about exceeding brand standards or managing a P&L. This role will involve developing the team to deliver celebrity service and ensuring operational excellence.

Responsibilities

• Lead, motivate and set an example for the team.
• Drive the brand strategy across all elements of the business and differentiate the hotel.
• Maximise revenue by managing detail through department managers and understanding the local market.
• Ensure health & safety compliance and effective communication.
• Oversee operational detail while leading from the front.

Qualifications

• Previous experience managing large teams.
• Sound knowledge of food and drink operations in a similarly sized property (preferred but not required).
• Strong organisational and leadership skills.
• Good understanding of health & safety.

Benefits

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality from £65 per night.
• Discounted friends and family room rates.
• 35% off dine‑in bills at Brasseries and Bistros.
• Fully funded apprenticeship programmes.
• High street discounts on a range of shops, experiences, holidays and more.
• Cycle‑to‑work scheme saving up to 40%.
• Health‑care cash plans covering dental, optical, medical and more from £5 per month.
• Referral schemes that pay up to £1,500.
• Uniform provided.
• Wellness & national campaign activities: Payday lunches, National Popcorn Day, Mental Health Awareness week, etc.
• Access to the Stream payment platform for instant payment access.
• Complimentary stays on milestones (1st, 3rd, 5th anniversaries) with dinner, bed & breakfast.
• Support for The Brain Charity.
• Employee Assistance Programme—free, confidential 24/7 advice.

Post‑Probation Compensation

• Private medical healthcare.
• Bonus plan based on KPI’s.
• Critical illness cover.
• Life assurance.

Sustainability Goals

• 100% of electricity from renewable sources.
• Recycling at least 70% of hotel waste.
• Chemical‑free cleaning systems in bedrooms, public areas and enzyme‑based eco‑friendly kitchen systems.
• Volunteer work for sustainable charities 2 days per year on full pay.

Equal Opportunity

• Frasers Hospitality, Malmaison & Hotel Du Vin are equal‑opportunity employers and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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