Digital Inclusion Officer

Digital Inclusion Officer | Information Development Team | Salary £32,061 – £36,363 per annum | 37 Hours Per Week | Full Time, Temporary until 31 March 2029 | Preston

This post is fixed term for 3 years, ending on 31 March 2029.

Responsibilities

• Coordinate and support the delivery of digital inclusion activities across Lancashire libraries and community settings.
• Provide practical digital skills support to residents, helping them access devices, online services and trusted information.
• Develop the capacity of library staff and volunteers through training, guidance and informal mentoring.
• Support and coordinate Digital Champion volunteers, ensuring they are well trained and supported.
• Build strong partnerships with community organisations, council services and specialist digital inclusion partners.
• Contribute to outreach, marketing and awareness activity to reach digitally excluded residents.
• Collect data, feedback and case studies to help monitor impact and improve services.
• Play a key role in delivering the Libraries Connected Digital and information Universal Library Offers.

Qualifications

• Experience of planning, delivering and evaluating digital inclusion, digital skills or community‑focused activity.
• Strong practical digital skills and confidence supporting others with varying levels of ability.
• Experience of delivering training, workshops or structured learning.
• Understanding of digital exclusion barriers and the needs of people who lack digital access, skills or confidence.
• Excellent communication and interpersonal skills, with a collaborative and supportive approach.
• Ability to work flexibly across multiple sites and with a wide range of partners.

Benefits

• A competitive salary and access to the Local Government Pension Scheme with generous employer contributions.
• 26 days of annual leave (rising with length of service), plus 8 bank holidays and 2 additional statutory days, with the option to purchase additional leave each year.
• Flexible working options where service needs allow.
• Access to learning, development, coaching and mentoring.
• Access to our staff discount scheme in partnership with Vivup, offering savings with a wide range of UK retailers—from weekly groceries to white goods and vehicles.

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