Base: King’s College Hospital Urgent Treatment Centre, SE London
Accountable to: Director of IT and Operations (Line Manager)
Duration: Interim or Permanent
Hours: Standard full-time hours 37.5 per week on-site, worked flexibly, across the week with some weekend and evening working
On-Call Requirement: Part of senior management remote on-call rota – usually one week in five
Role purpose Part A: To deliver SELDOC UTC services safely, in line with customer KPI requirements and within agreed budgets.
Role purpose Part B: To improve service delivery over time, so that “type 3” cases are routinely discharged within two hours – using the national “four-hour target” as a buffer to address unplanned incidents and surges.
Overview
This is a senior leadership role where the post-holder will take whatever management action is necessary to deliver the role purpose as described. They will work closely with the local leadership team:
- Medical Lead (Dr)
- Clinical Lead (ENP)
- Assistant Service Manager (direct report)
And other local colleagues:
- Care Navigators (part of direct reporting team).
They will also collaborate with members of the SELDOC “central” team including:
- Director of IT and Operations Director (Line Manager)
- Medical Director and clinical governance team
- Head of HR and team
- Finance Director and finance team
- Rota team
- IT and data team
Target Outcomes
- Safe service where risks are appropriately managed
- CQC “good” or better
- Main risks clearly identified and managed
- High patient satisfaction and improved health outcomes, in line with target
- Service KPI goals achieved in line with customer requirements
- 98% of type 3 patients discharged within two hours (delivery timescale to be agreed – notionally, summer 2026)
- 100% of type 3 patients discharged within four hours
- Effective rota planning and delivery (in collaboration with SELDOC Rota team)
- High levels of staff and colleague satisfaction
- Strong collaborative relationships built with customers in the Trust – especially ED colleagues
- Strong/dependable relationships built and nurtured with colleagues across the business, as needed to deliver these outcomes
- Team culture in line with SELDOC values
- Service reports for customer and internal use, complete, accurate and delivered on time (with support from business intelligence team) – to include breach validation reports
- Own staff managed well with clear objectives, development plans and ongoing support
- Ongoing service design “tweaks” to improve performance and patient experience
- Service delivered within agreed budgets
- UTC services which are renowned as high quality and low cost to customer
- Contract extension (long term objective)
- Oversee the mobilisation and operational readiness of new UTC contracts from inception to go-live
- Ensure adherence to safeguarding, infection prevention, and clinical risk management protocols
- Deliver services within agreed budgets while identifying opportunities for cost efficiencies.
- Contribute to the preparation of bids and tenders for new UTC opportunities.
This job description is an outline. The post-holder will be asked to work flexibly in order to support delivery of SELDOC goals and objectives .
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