Avondale Foods is a leading food manufacturing company of Fresh and Chilled products supplying leading retail businesses including Marks & Spencer, Waitrose, Dunnes, Morrisons, Aldi & Lidl throughout the UK & Ireland.
Manage direct customer contact for day-to-day queries, forecasts, complaints and product updates while taking ownership of weekly performance summaries for all customer accounts. Support the Customer Account Manager and M&S Account Manager with joint business planning, seasonal launches and promotional activity and proactively track commercial risks such as chargebacks, shortages, OTIF and compliance issues, working cross-functionally to resolve them.
Key Responsibilities
- Attend regular customer calls with the M&S Account Manager.
- Prepare customer-ready presentations, reporting packs and meeting notes.
- Respond directly to M&S day-to-day queries.
- Support NPD meetings, critical paths and launch tracking with M&S teams.
- Produce reports using internal and external data sources
- Analyse data reports and trends and present findings
- Carry out store visits and complete product benchmarking and pricing surveys
- Use customer portals and data source points / manage Brandbank system
- Investigate customer issues to completion
- Visit customers and attend customer meetings in GB
- Represent Avondale Foods in customer calls and meetings and in delivering presentations
- Contribute to the development of a culture of Integrity, collaboration do the right thing approach in all interactions.
- Ensure Food Safety compliance with company policies and regulatory requirements to remain audit-ready at all times.
KPIs for this role:
- OTIF performance for M&S
- Accuracy of weekly EPOS and forecast reporting
- Timeliness of response to customer queries
- Reduction in chargebacks / compliance issues
Essential Criteria
- Experience in FMCG customer account support, supply chain coordination, or customer service within a retailer or manufacturer.
- Strong commercial awareness understanding of margin, profitability and supply chain metrics.
- Ability to communicate confidently with buying, supply chain and technical teams.
- Comfortable representing the business in customer calls and meetings.
- Ability to escalate risks early and manage solutions cross-functionally
- Proficient in Microsoft Office suite
- Valid Driving Licence
Desirable Criteria
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Ability to analyse data and produce reports
- Proactive problem-solving skills with a customer-focused mindset
- Confidence in working cross-functionally with sales, operations and logistics teams
- Strong attention to detail and accuracy in administrative tasks
- Ability to build and maintain strong relationships with customers and internal stakeholders
- Experience supporting projects such as product launches, promotions, or process improvements
- Adaptability and ability to work in a fast-paced environment
- Third level education in Sales / Marketing or relevant subject
- Experience in a customer facing role
Skills:Administration Customer Service Sales Administration Contacting customers
Benefits:Wellbeing initiatives Subsidised canteen Pension Medical Aid / Health Care
WHJS1_NI
…