Reception Supervisor

Position

The London EDITION is looking for its next Reception Supervisor.

Details

Job Number: 26059229

Job Category: Rooms & Guest Services Operations

Location: The London EDITION, 10 Berners Street, London, England, United Kingdom, W1T 3NP

Schedule: Full Time

Remote: No

Position Type: Non-Management

Benefits

• 28 Holiday days (including bank holidays)
• Food in shift – Meal on us!
• Late evening/Early morning taxi allowance up to £20
• Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• £5 breakfast when staying in most of our European hotels
• Wellness and mental health programmes
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Specially curated discounts in thousands of shops
• Amazing staff parties
• Eye test vouchers and contributions towards glasses
• 24‑hour employee assistance helpline
• Instant employee recognition
• Employee of the month nominations with generous prizes
• Internal transfer and promotion opportunities
• In‑house training and development team with a strong focus on career progression and personal growth
• …and much more

Responsibilities

• Lead the Receptionist team in the daily Front Office operation
• Train and coach junior members of the team
• Respond to guest requests, queries and complaints
• Process guest check‑ins, check‑outs and payments
• Work with the management team to ensure a seamless guest experience
• …to name a few

Qualifications

• Has previous experience working in the Front Office department of a five‑star hotel
• Understands the impact of their job in the overall guest experience
• Is a team player
• Takes pride in delivering sophisticated, personalised service
• Is a great communicator

Equal Opportunity Employer

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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