Commercial Claims Team Leader – Liability
Job Title Commercial Claims Team Leader – Liability Reference UK003423 Town Manchester Business Line Claims
You’ll make an impact by:
- Supporting the performance of the team, setting goals to drive delivery of our business objectives, encouraging a culture of continuous improvement and adherence to Financial Conduct Authority (FCA) guidelines and UK&I Claims Policy.
- Resolving technical and operational queries from team members and complaints as escalated by the team
- Providing handling support to the team during times of surge or service pressure
- Driving high levels of effective customer and broker engagement throughout the claim handling process
- Collaborating with the Commercial and Complex Technical Claims and the Commercial Claims Process and Improvement Lead in the setting and updating of SOP’s for Commercial Operations
- Collaborating with the Commercial Claims Training Lead in the identification and delivery of training needs within the team
- Supporting and participating in customer and broker engagement meetings, supporting the customer and broker advocacy ambition of UK&I
Your skills and experience:
- Proven experience of good and effective leadership skills at Team Leader level.
- Good influencing skills and ability to manage stakeholders.
- Good organisational skills and a thorough knowledge of Intact’s systems and best practices.
- Excellent communication skills with the ability to work collaboratively and effectively across teams and with relevant external parties.
- Experience of developing, coaching, and building high performance teams and improving overall effectiveness.
- Ability to coach, mentor, motivate and upskill colleagues in their teams
- Commercially astute with demonstrable experience of taking accountability for delivery
Why you’ll love it here
- Annual discretionary bonus
- Up to 11% pension contributions
- 25 days annual leave + bank holidays + buy/sell options
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
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Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
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