People Operations Specialist – Contract · London ·

Contract: 3 months (with strong potential to go permanent)

About the Role

We’re looking for a People Operations Specialist who can join our team’s mission to bring order to chaos. You’ll sit at the heart of our People team, owning key employee lifecycle processes end-to-end and making sure everything runs smoothly behind the scenes – even when the business is moving fast and things aren’t always perfectly defined.

This is a hands‑on, high‑impact role where execution matters. If you’re someone who spots gaps, fixes problems, and gets things done without waiting for perfect instructions, you’ll thrive here.

What You’ll Be Doing

Own the engine room

• Run onboarding, offboarding, and employee changes end-to-end
• Process high-volume People transactions quickly and accurately
• Keep HR systems (HiBob) clean, up-to-date, and audit-ready
• Manage payroll inputs, pensions, and benefits admin
• Create contracts, letters and other employment documents
• Handle offboarding logistics and vendor coordination

Be the go-to for People queries

• Triage and respond to incoming tickets and questions
• Support employees and managers with policies, processes, and benefits
• Maintain an up-to-date and impactful knowledge base
• Route complex queries to the right teams

Make things better

• Spot inefficiencies and fix them
• Improve templates, SOPs, and workflows
• Reduce errors, rework, and confusion
• Bring solutions, not just problems

What We’re Looking For

• Experience in People Ops / HR Ops / HR Admin (ideally in a fast‑paced or scaling environment)
• Strong ownership: you build, improve and run processes, not just tasks
• High attention to detail (you catch what others miss)
• Comfortable managing volume without dropping quality
• Experience with HR systems (HiBob is a bonus)
• Knowledge of payroll, benefits, and employee lifecycle processes
• Clear, practical communicator who can handle ambiguity
• Someone who gets stuck in and figures things out

What Success Looks Like

• Smooth, accurate People processes with minimal errors
• Fast, helpful responses to employees and managers
• Clean, reliable People data
• No ticket backlogs
• Tangible improvements to how things work

Why Join Us?

• Immediate ownership and impact
• Opportunity to shape People Ops in a growing company
• Fast-moving, no‑red‑tape environment
• Real potential to turn this into a permanent role

If you’re ready for a challenge, we’d love to hear from you.

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