Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.
We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.
About the role
We are seeking an enthusiastic and commercially minded Shop Manager to lead and inspire our retail team in delivering a high-performing, customer-focused environment. You will drive a top-selling culture both in-store and across online selling platforms, ensuring sales targets, budgets and key performance indicators are achieved while providing exceptional customer and donor experiences. You will be responsible for creating a positive shopping environment where every interaction with customers and donors enhances relationships, builds loyalty and supports shop growth.
Working closely with the Retail Area Manager, you will develop and deliver short and medium-term shop plans, identify opportunities to increase sales and improve efficiencies, and maximise the use of EPOS and Gift Aid systems to support performance and customer insights. You will oversee merchandising and the presentation of donated stock, ensuring furniture, collectables, vintage items and clothing are displayed and marketed effectively to maximise income, including through ecommerce channels where appropriate. You will also take responsibility for shop budgets, financial controls and performance reporting, proactively managing any challenges to ensure targets remain on track.
As a leader, you will recruit, support and develop a knowledgeable and motivated team of staff and volunteers through effective induction, training, coaching and performance management, creating a culture that reflects the values and ambitions of North Yorkshire Hospice Care.
You will have experience in charity, commercial or independent retail at Assistant Manager level or above, with a proven track record of achieving targets and leading teams to success. You will be an excellent communicator with strong customer service and sales skills, able to identify opportunities to increase income, improve stock management and deliver cost efficiencies.
You will have strong organisational and merchandising skills, along with knowledge of furniture, collectables, vintage items and clothing brands. Experience of managing budgets and monitoring performance against KPIs, including sales analysis and average spend metrics, is essential, as is an understanding of working with volunteers and knowledge of Gift Aid processes.
Passionate about sustainable retail, you will bring energy, integrity and a positive approach to your work. You thrive in a fast-paced and sometimes unpredictable environment, remain calm under pressure and lead by example. You will be committed to promoting diversity and inclusion, building confidence in others and supporting a culture where everyone feels valued and able to contribute.
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