Based in West & Central London (multi-site travel required)
About the Business
We are an independent, fast-growing hospitality group operating multiple food and beverage concepts across London. Rather than replicating a single brand, we create venue‑specific experiences tailored to each location and audience.
With several successful sites already operating and additional locations launching in 2026, we are entering a major growth phase and are looking for an exceptional Operations Manager to help build the operational structure that supports that expansion.
This is a high‑impact role within a founder‑led business where operational excellence, adaptability, and strong leadership are critical.
The Role
This is a group‑wide operations role overseeing multiple hospitality sites across London. You will act as the key operational link between the leadership team and on‑site management, ensuring consistency, efficiency, and accountability across the business.
We are not looking for a coffee specialist or food expert. Our site leaders own the craft and customer experience. What we need is a highly organised operator who understands labour, systems, reporting, scheduling, standards, and execution at scale.
The successful candidate will play a central role in preparing and launching new sites in 2026 while supporting the ongoing performance of existing operations.
Key Responsibilities
Operations
- Oversee day‑to‑day operations across multiple hospitality sites
- Build and manage rotas to ensure labour targets are achieved
- Maintain operational standards, SOPs, opening/closing procedures, and compliance systems
- Coordinate stock management and ordering alongside production and kitchen teams
- Manage supplier relationships including consumables, equipment, and service providers
- Ensure all locations are operationally prepared for launch and daily trade
Reporting & Systems
- Own operational reporting including labour vs revenue analysis and weekly performance reporting
- Manage operational systems including POS platforms, spreadsheet reporting, and process automation
- Reconcile labour data and support weekly cost reporting
- Work closely with finance support on cost allocation and reporting accuracy
- Deliver clear weekly operational updates to the leadership team
People Management
- Line manage site leadership teams across all locations
- Handle people administration including holidays, absences, and first‑line HR matters
- Support recruitment, onboarding, and team development
- Maintain a flexible, collaborative operational culture across sites
New Site Openings
- Lead the operational setup of new London locations launching in 2026
- Build staffing structures, rotas, systems, and operational processes from the ground up
- Coordinate staffing and operational support across multiple locations during launch
- Ensure openings are delivered on time, on budget, and to standard
What We’re Looking For
- Proven multi‑site operations experience within hospitality, QSR, coffee, or fast casual environments
- Strong understanding of labour management, reporting, and P&L performance
- Experience building and managing rotas across multiple locations
- Confident people manager—calm, fair, organised, and decisive
- Highly process‑driven with strong operational discipline
- Comfortable working with POS systems, spreadsheets, and reporting tools
- Based in London and able to travel regularly between sites
- Experience within a scaling or high‑growth hospitality business
- Experience supporting new site openings
- Familiarity with operational reporting and automation tools
What Success Looks Like
- Labour cost performance across the group
- Efficient rota management and staffing consistency
- Accurate and timely operational reporting
- Successful delivery of new site launches
- Strong staff retention and team stability
- Consistent operational standards across all locations
Why Join
This is an opportunity to step into a genuinely influential role within an ambitious independent hospitality business at a key stage of growth.
You’ll work directly with the founders, help shape the operational infrastructure of the company, and play a major role in scaling the business over the coming years.
For the right person, this role offers significant ownership, autonomy, and long‑term growth potential.
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