Store Manager: Lead Team, Elevate Sales & Service

Department

Store Management

Location

Telford

Responsibilities

• Drive sales & maximise profit – responsible for identifying opportunities to increase store contribution and ensuring a high standard store layout and report analysis.
• Conduct daily floor walks & delegate effectively, stay informed on competitor activity and communicate trade feedback.
• Connect with customers – provide a world‑class experience, motivate the team, and encourage upselling across all areas.
• Recruit & retain talent – build, train and coach the team, manage performance, and drive succession within the branch.
• Control costs & manage loss prevention – oversee payroll, ensure the right staffing levels, deter theft, and maintain operational soundness with effective stock controls.

Qualifications & Experience

• Proven track record managing store KPIs including sales, payroll, controllable costs, stock loss and service.
• Excellent communication across all levels.
• Strong leadership skills.
• Passion for delivering a world‑class customer experience.
• Previous experience at Store Manager level or senior Deputy Manager seeking the next step up.

Benefits

• Discount – Generous 50% staff discount & uniform allowance.
• RI Rewards – discounts, benefits, financial advice, wellbeing solutions.
• Island culture – Kindness Cupboards for basic food & hygiene support.
• Family Hub – maternity, paternity, adoption & fertility support.
• Giver Island – Give‑as‑you‑earn scheme, annual ‘Giver Island’ day, matched funding.
• Opportunities – progression focus, on‑the‑job training and qualifications.
• Pension – contributory private pension scheme.
• Holiday – 28 days (UK) or 30 days (ROI) paid holiday, inclusive of bank holidays, option to buy additional holiday.

Keeping You Safe

Committed to safeguarding all employees, fulfilling the Prevent duty, and promoting British values. For more information please visit www.gov.uk.

Equal Opportunity

We are committed to equality of opportunity and welcome applications from individuals of all ages, genders, ethnicities, disabilities, sexual orientations, identities, socio‑economic backgrounds, religions or beliefs. Flexible working requests are considered where operationally possible.

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