Residential Property Manager – Hybrid London

Job title: Residential Manager

Department: Management Surveying

Location: MARBLE ARCH, LONDON (Hybrid – 4 days in office)

Reporting to: HEAD OF SURVEYING

Type of contract: PERMANENT

The Role

As a Residential Manager within the Property Management – Surveying team you will be responsible for designated properties and tasks across our residential portfolio as reasonably requested and undertaking all tasks proactively and diligently.

What You’ll Do

• Coordinating and preparing management reports, maintaining tenancy schedules and other reporting requirements as may arise from time to time.
• Ensuring property management systems and property records are maintained and accurate.
• Managing residential agents.
• Inspecting properties, overseeing defects, residential refurbishment programmes and implementation of Landlord works.
• Dealing with AST renewals and assignment of apartments.
• Overseeing the payment of utilities and rates and other non-recoverable costs.
• Managing arrears and payments due – supporting accounting colleagues as appropriate.
• Assisting as required with service charge budget approvals and reconciliations.
• Overseeing preparation and works associated with EPCs.
• Managing processes associated with the property management functions.
• Ensuring compliance with BL policies and best practices.
• Providing any reasonably requested support to other retail team members, particularly in relation to holiday cover and ad‑hoc tasks that may arise from time to time.

About You

• Highly customer focused.
• Excellent organisational, written, and verbal communication skills.
• Able to self‑manage and prioritise own workload, but ready to ask colleagues for advice or support tackling new or different areas.
• Able to accept and act on feedback.
• Flexibility – able to deal with different levels of workload.
• Ability to take initiative and make suggestions for improvement.
• Good IT skills – Word, Excel, PowerPoint.
• Numerate with business acumen.

Experience

• Previous experience in residential block and AST property management is essential.
• Previous experience in managing mixed‑use developments.
• Experience interpreting leases would be an advantage.
• Experience in dealing with service charges.
• Understanding of rating and utilities and dealing with suppliers.

Benefits

Benefits include market‑leading benefits.

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