A new and exciting opportunity hasarisen for an innovative andtalented leader whose main purpose is to consistently monitor, evaluate andcontrol/increase the efficiencies in the Operations Department, in line with thedepartments Key Performance Indicators. They will anticipate and strategically identifyareas for improvement, action strategies to overcome barriers, and make theOperations Department as efficient as possible.The post holder will report any avoidable breaches, with solutions, tothe Head of Operations.
We are unable to provide sponsorship to work in this role. To apply, you must have current right to work in the UK status.
Main duties of the job
The post holderwill manage and lead a team of colleagues within the Operations Department,whose principal responsibility is to act as the front line of a high standardof service in the safe and effective delivery of patient care through callhandling, dispatch and coordination of clinical care. During those daily business activities, thepost holder will use first class people management skills to create a supportiveenvironment; modelling, inspiring and encouraging a culture of inclusion andrespect.
Please note, this is an on-site role. We do not offer remote or hybrid options.
About us
Establishedin 1996, BARDOC is a Not-For-Profit, independent organisation with a longhistory of delivering high-quality, safe services, across GreaterManchester. We are a Community Benefit Societyand proud to be an Urgent Medical and Community Service provider to the NHS.
Asa Social Enterprise, we are focused on working in partnership with patients anda range of other service providers to deliver high quality patient focused careto the heart of our local communities, reinvesting any profit made back intothe organisation to help sustain, to develop and to grow our business.
Job responsibilities
This role willinvolve networking, contributing, producing and presenting at external meetingsacross various locations.
Using soundcommunication skills, the post holder will positively influence stakeholdersand engage by maintaining, and building on, good working relationships.
The role holder will be responsible for in the respective rolewhilst on duty. It represents a broadrange of tasks, which may be required to be undertaken, either routinely orperiodically.
Please refer to the attached job description for further details.
Additional
- Satisfactory DBS
- Satisfactory references
- Driving license
Qualifications
- Good standard of education GCSE or equivalent
Experience
- Experience of working in a management capacity
- Knowledge of Out of Hours Services/working with the general public
- Computer literate with a good understanding of internal systems.
- Experience of working in a pressurised environment, actively responding to a variety of priorities in the span of duty.
- Experience in performance management/monitoring.
- Knowledge of confidentiality regulations and protocols.
- Knowledge of the NHS
- Knowledge of Health & Safety regulations
Personal Qualities
- Committed to the organisations Aims, Objectives & Philosophy.
- Committed to the organisations Values & Visions
- Goes above and beyond job description.
Knowledge
- Understanding of safeguarding and regulatory standards;
- Knowledge of Health and Safety legislation and risk management;
- Strong organisational, communication, and negotiation skills;
- Understanding of confidentiality regulations and protocols.
- Knowledge of public sector procurement and commissioning frameworks.
Skills and Competencies
- Contract monitoring and compliance;
- Quality assurance and auditing;
- Negotiation and partnership working;
- Risk management and health and safety compliance;
- Analytical and reporting skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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