Position Details
- College of Medicine and Health
- Location: University of Birmingham, Edgbaston, Birmingham UK
- Salary: £30,062 to £31,900 per year (potential progression to £35,883)
- Grade: 5
- Part Time: 0.5 FTE (17.5 hours per week over 3 days)
- Employment type: Permanent
- Closing date: 14 June 2026
Benefits
- 40 days paid holiday per year
- One paid day per year for volunteering
- Occupational sick pay
- Pension scheme
- High quality subsidised day nurseries
- Flexible working arrangements are available
Background
We have an exciting opportunity for an experienced administrator to join our diverse and vibrant Education Support team supporting students and staff across the University. The role offers the scope to contribute by proactively identifying ways of enhancing the student experience, providing expert guidance and advice and supporting the successful delivery of academic programmes.
Role Summary
At the University of Birmingham, students are at the heart of all we do. You will join a professional services team that supports the delivery of teaching and research programmes for students. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.
Main Duties
- Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalated queries.
- Deal with higher profile contacts on own initiative.
- Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of programmes; in some teams this will involve you being the designated line manager for staff.
- Specifically take responsibility for the more complex tasks associated with welcome, induction/re‑induction, attendance monitoring and recording, timetabling, placements, examinations, progression, and graduation.
- Make a substantial contribution to the management, development and implementation of operational processes.
- Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
- Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
- Support the development of systems and procedures to assist in the day‑to‑day running of School/Programme administration.
- Responsible for the regular review and update of key documentation.
- Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
- Provide a professional secretarial service to relevant committees and meetings.
- Proactively identify ways of enhancing the curriculum and student experience, making recommendations as appropriate.
- Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- Manage all data in accordance with University policy and Data Protection Regulations.
Other Duties
- The post‑holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
- If in a supervisory role, you will line manage all staff and take responsibility for co‑ordinating and prioritising the work of others, normally as the head of a small team or sub‑unit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.
Person Specification
Required Knowledge, Skills, Qualifications, Experience
- Substantial professional experience in a variety of similar roles.
- GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
- A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
You Will Be
- Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.
- Comfortable working on your own initiative to complete tasks and projects without close supervision.
- Able to become authoritative quickly on complex systems and to advise colleagues on these.
- Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.
- Capable of communicating and delegating effectively as required.
- Well organised with the ability to prioritise work (your own and the work of others) proactively, independently and as part of a team.
Additional Capabilities
- Ability to work to tight deadlines in a collaborative team environment.
- Ability to supervise and support the work of other team members.
- Good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
- Ability to interact with individuals at all levels of internal and external organisations.
- Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
- Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions within the constraints of the role.
- Ability to cope with change in a fast‑moving, dynamic environment where change is often required immediately.
- Understanding of the importance of equality and diversity in the workplace.
- Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
Equality, Diversity and Inclusion
We believe there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality, Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed.
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