Ways of Working and the Team
This role will primarily be based at our head office in Manchester City Centre – Union, however we also operate across Leeds and Liverpool, so there will be some travel to these locations when needed.
Some examples of the space we operate in include: Bloc, Alderley Park, Circle Square, Pall Mall, West Village & The Exchange.
You will work closely with another experienced Operations Manager, complementing each other’s skill sets to support 11x direct Area Cleaning Managers, as well as indirectly a large number of Cleaning Supervisors and Team Members.
Expansion
Unify grows from 210 to 370 customers in 2025, and our growth plans are to reach 500 by the end of 2026. This role will play a crucial part in scaling in the right way.
What we’re looking for
- Open to all industry backgrounds, but you must have supported a large workforce of customer‑facing colleagues, regardless of sector.
- Confident leader capable of managing direct and indirect reports, listening to ideas, challenging where necessary, and creating an inspiring vision aligned with our values.
- Strategic thinker who leads strategic change, embeds initiatives, and influences at all levels.
- High resilience and adaptability when faced with conflicting business or service challenges and tight deadlines.
- Collaborative, keen to drive growth in line with company values and ambitions.
What you’ll be doing
- Translate the Unify strategy into clear, well‑defined operational plans aligned with our culture and values.
- Lead from the front, managing, coaching and mentoring a team of Area Managers within a defined geographical location.
- Review existing processes and procedures to ensure they are effective and support future growth.
- Build and maintain effective relationships with suppliers, customers and internal stakeholders to continually improve service.
- Identify operational risks and work with Health & Safety professionals to meet all relevant H&S requirements, including ensuring a comprehensive training plan.
- Develop KPIs to measure performance and lead future‑focused solutions.
- Collaborate with the Commercial team to support sales and deliver the account management strategy.
- Lead with compassion, nurturing and supporting teams to encourage business growth, retention and reward.
- Work with the People Team to develop a scalable engagement strategy that enables two‑way feedback, drives colleague engagement and supports customer retention.
- Set clear expectations, instill accountability, and create an environment where colleagues are engaged, motivated and proud of their work.
- Create a clear talent pipeline of colleagues capable of supporting our future growth plans.
- Lead a team of Area Managers to deliver the Unify account management strategy consistently.
Benefits
- 28 days holiday plus a birthday off day; you can also buy and sell holiday.
- 24 hours a year volunteer time – opportunities to support causes you care about.
- Sabbatical of up to 12 months after five years.
- Healthcare cash plan for all colleagues; private healthcare cover available on an opt‑in basis.
- Life assurance cover for all colleagues.
- Up to 8% matched pension scheme.
- Discounts and cashback at leading retailers.
- Enhanced maternity – 26 weeks fully paid leave.
- Interest‑free learning loans to develop new skills.
We also support charitable causes through the Oglesby Charitable Trust, which has donated more than £25m to a range of sectors.
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