IT Service Manager

IT Service Manager

Location: Cheltenham (onsite)

Citizenship Required: UK

Security Clearance Required: Highest level of UK Government clearance

Salary: £50,000 – £70,000

Travel: Yes, 10% of the time

The Opportunity

At Northrop Grumman UK, you are part of a team driving innovation where it matters most—solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within our communities.

What You’ll Be Doing

• Leading service management activities across the full lifecycle, from design and transition through to operation and continual improvement.
• Building strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
• Identifying and resolving service issues, risks, and obstacles—taking ownership of problems and driving solutions.
• Supporting change, incident, problem, and release management processes to ensure services remain stable, resilient, and effective.
• Working across teams to embed best practice, streamline ways of working, and champion continual service improvement.

What We’re Looking For

• Experience in service management roles, with a strong understanding of ITIL principles and the service lifecycle.
• The ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
• A proactive approach to problem solving, risk management, and service assurance.
• Strong communication and collaboration skills, with the ability to influence without authority.
• Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
• Desirable: Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission‑led environments.

Security Clearance

Due to the nature of our work, you must be a UK citizen and currently hold the highest level of UK Government security clearance.

Benefits

• Flexible working options, including the ability to request a compressed fortnight
• Private healthcare
• Cash health plan
• Holiday buy and sell options
• Career development and mentorship programmes
• Performance‑related bonuses

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