Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people, including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a “Gold Investor in People” award for continuously developing and rewarding our employees, offering excellent career potential.
Purpose of the Role
As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Responsibilities
As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. You will deal with customer enquiries, complaints, order support and resolution and manage pricing creation, updates, governance, and system accuracy. The role also provides support to the Sales and Operations teams by planning processes and collaborating with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
Qualifications
As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing. You will have used CRM/ERP systems and be a strong communicator.
Package Description
- A salary of £28,000 – £35,000
- Our Colas Pension Scheme has combined contributions of up to 10%
- Life Assurance Scheme which is x4 basic salary
- 25 days annual leave per year + Public Holidays
- Holiday Purchase & Selling Scheme
- Hybrid Working Scheme (dependent on the role)
- Opportunities to study towards a fully funded Professional Qualification
- Ongoing personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants, and much more through our online employee benefits portal
Benefits & EEO
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds.
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