Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you ready to lead a high volume repairs service that puts residents first—getting homes safe, compliant and right first time? We’re looking for a senior leader to oversee responsive repairs, voids, disrepair and complex works in a demanding social housing environment, improving performance, satisfaction and regulatory compliance.
What’s the role?
You’ll lead end‑to‑end repairs operations, including the repairs contact centre, responsive repairs, voids, disrepair and complex and cyclical works. This includes managing both direct labour and subcontracted delivery, strengthening contract performance, and ensuring high standards of health and safety, quality, and customer care. You’ll be a visible, values‑driven leader—present with teams and residents alike, able to inspire a strong service culture, influence senior stakeholders and consistently deliver better outcomes for residents at scale.
What’s in it for you?
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family‑friendly policies
- Season ticket and bicycle loans
- A range of staff discounts, including local subsidised gym memberships
- Supportive staff networks
What We’re Looking For
You will be a confident, visible leader with the credibility and personal authority to build trust across the organisation, from frontline teams to senior leadership, members and residents. You will lead with integrity, creating a culture where people feel valued, accountable and focused on delivering excellent services. Your ability to bring people with you, even when navigating challenge and change, will be critical to your success.
You will also bring a sharp, forward‑thinking mindset, able to translate complex issues into clear, deliverable solutions. Whether driving improvement, responding to emerging regulation or tackling long‑standing service pressures, you will combine strategic thinking with practical delivery. Above all, you will be motivated by making a tangible difference, improving services, strengthening performance, and ensuring residents receive the standard of service they deserve.
Location
The job is primarily based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special Conditions
Full membership with either the Royal Institute of British Architects (RIBA) or the Royal Institution of Chartered Surveyors (RICS) is required.
Salary
£79,629 to £86,121 per annum (SMG3), plus a market supplement of £7,963 per annum.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to ensure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access‑to‑work scheme; further details are available at www.gov.uk/access-to-work/apply.
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