Field Service Engineer

Service Engineer – UCLH – London (On Site)

Scope Of Responsibilities

• Providing highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of a proton therapy equipment and ancillary devices
• Controlling and ensuring that Proton Therapy (PT) device is performing according to specification
• Reporting and documenting key performance indicator on PT devices
• Troubleshooting, corrective and preventive maintenance
• Working on highly complex installation system in Proton Therapy, including CT Scan and Radiology technology devices, directly on the customer site and no daily travelling will be required
• Assisting the customer with Vacuum technology, motion control and robotics
• Acting as a trainer to the customer personnel on the Varian Product
• Working in small team requiring a minimum of supervision
• May be required to specialise in specific technical areas and have some level of cross-functional and overall system knowledge
• Preparing detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other Varian Medical Systems functions
• Maintaining a high degree of professional knowledge and safety consciousness according to VMS guidelines to perform activities under the safest working conditions

Skills & Experience Required

• Experience within automation, or medical device industry
• Profound knowledge in electronic and in mechanic, preferably 3 to 5 years dedicated experience
• Strong hardware and software technical experience
• Electrical engineering or IT or Mechanical background – Electronic or complex IT and software environment
• Willingness to work in a rotating shift pattern and during irregular working hours
• Demonstrates a customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken
• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint

Other Desired Skills And Knowledge

• Preferred experience with proton systems
• Strong interest in new technology and learning new systems – continuous learning curve
• Sound computer usage and debugging skills
• Knowledge of networks and networking techniques
• Solid understanding of imaging systems
• Experience with SAP or equivalent ERP product and productivity software desired
• Be based 1 hour from site
• Able to work a shift pattern – which includes Nights & Weekends (these will be service weekends during the year, normally 4 plus emergencies as and when they occur)
• Typical shift pattern would be 2 weeks on a day shift between 7am – 3pm or 3pm – 11am
• Night shift would be every 5-6 weeks you would do a night shift from a Sunday at 11pm – 7am the following day

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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